Service status

Checked live against each provider every time this page loads — nothing here is a stored flag.

Service disruption

Something needed to buy an eSIM is unavailable right now. Existing eSIMs keep working — this affects new purchases.

Last checked 2026-11-01 10:02 UTC

Website & ordering
Browsing the store and placing an order.
Serving normally.
Operational
Configuration
Signing in and paying.
Configured correctly.
Operational
eSIM delivery
Issuing new eSIMs and adding data to existing ones.
Supplier returned 502.
Down
Crypto payments
Paying with Litecoin, Ethereum, Monero or Bitcoin.
Accepting crypto.
Operational
Email delivery
Order confirmations, newsletter confirmations and discount codes.
Sending normally.
Operational

eSIM not connecting?

If everything above is green, the problem is almost always the device or the local network rather than the eSIM. Try these first:

Force 4G / LTE. Set the NordSecure line to LTE (turn 5G off), then power the phone off for a minute and back on. Roaming networks often can't hold a 5G registration.
Turn Data Roaming on for the NordSecure line — a travel eSIM is always roaming, so it does nothing without this.
Check the APN matches the one shown on your account page. Android and GrapheneOS often need it entered by hand.
Pick a network manually — turn off automatic selection and choose another carrier.

Still stuck? Contact us with your ICCID and we'll look into it, or read the setup guide.

This page reports NordSecure's own ordering and payment systems, plus the reachability of the supplier that issues eSIM profiles. It cannot see the coverage of individual mobile networks abroad. Reload to re-run every check.